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Practice Policies

Patient confidentiality and data protection

We need to store personal information about you in order to provide appropriate care and treatment. This information is primarily recorded on computer.

We are registered under the Data Protection Act. Please be advised that it is sometimes necessary for medical information about you to be shared between members of the larger practice team. However, the practice ensures that all members of the team adhere to our strict rules regarding patient confidentiality.

You can read our Information Governance Policy here

Paying for non-NHS services

Although most treatment and services you receive at Moorside Surgery are covered by the NHS and are therefore provided free of charge there are certain items that are not covered by the NHS but which are nevertheless still provided by the surgery. These services are chargeable and a full list of such services is available at reception. They include, but are not restricted to, certain travel immunisations, medical examinations for insurance and employment purposes, signing of passport applications and private prescriptions for items not allowed to be prescribed under the NHS. If you request a non-NHS service or treatment for which a fee is charged then this will be explained clearly to you at the outset. We kindly request that you pay the fee promptly (we can now take payments by most major credit and debit cards) once the service has been provided.

Aggressive behaviour

Moorside Surgery defines aggressive behaviour as personal, abusive or aggressive comments, bad language, physical contact or aggressive gestures. No abuse of staff is acceptable whether verbal or physical, and will be reported to the business manager.

In the case of verbal abuse, the business manager may issue an informal warning, and this may be-followed up by a formal warning and a final written warning. If a patient's conduct does not improve following these warnings, she will advise the patient that they are to be removed from the list.

If there is physical abuse of any of our staff, this will be reported to the police, and the patient will be removed immediately from the list. If the practice has to remove a patient, he or she will be offered registration at a nominated practice within North Bradford by the Health Authority.

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