Please help your NHS during a time of extreme pressure
We are urging anyone with a non-urgent care need to first seek help from NHS 111 online (www.111.nhs.uk). Patients should only call 999 if it is a medical or mental health emergency - when someone is seriously ill or injured and their life is at risk.
Local services are exceptionally busy at the moment and staff are working extremely hard under very challenging circumstances. Given how busy hospitals already, we are asking local people to help us ensure that hospitals can focus on their sickest patients by seeking alternative support through NHS111 online or by calling NHS 111, where the situation is not life-threatening. NHS 111 is free and they can give urgent advice, 24 hours a day, seven days a week. The NHS UK website has more information on when to call 999 and when to go to A&E.
People looking for support for any emotional health and wellbeing issues can also access a range of mental health services. More details on these services are available through the Healthy Minds website www.healthyminds.services
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Patchs. Contact your GP Online
Links to https://patchs.ai/practice/B83056
Text in the above graphic reads: Advice4all. Independent advice on benefits, housing and debt. Call 01274 665598 for an appointment.
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PROBLEM SHARED Is a problem halved Do you have hip, knee or back pain? Join our PROBLEM SHARED class, meet other people living with ongoing pain from osteoarthritis & other conditions & learn:
• Information and simple ways to better manage hip, knee or back pain
• A gentle, individualised activity programme where advice and conversation matches your needs and at your pace
Starting Wednesday 6th September Start time 10am till 11.30am
at St Clare’s Community Centre, Moorside Road, BD2 3JE.
How do I sign up? Contact Andy 07782 195 007 or email firstname.lastname@example.org
Need an appointment?
Bradford’s Enhanced Access Service
If you need to see a GP or a healthcare professional in the evening or at weekends, Bradford Care Alliance’s Enhanced Access Service can help.
The Enhanced Access Service is a convenient way to see a doctor or another healthcare professional at a time to suit your busy lifestyle.
• Accessible locations in your area
• You can access a GP appointment, blood tests, blood pressure, cervical screening, mental health support, physiotherapy and more.
Making an appointment
• To make an appointment, contact your GP practice
• Appointments available:
Monday - Friday: 6.30pm - 9.30pm Saturday: 9am - 5pm
Sunday: 10am - 1pm
Service provided by:
Bradford Care Alliance
For Patients • For Bradford
Patient Update June 2022
We are writing to you today about your Surgery and the rebuild GP campaign.
Across most of the UK, legal restrictions around Covid-19 have lifted or are being phased out which means most businesses are able to run how they did before the pandemic.
However, in GP surgery the Covid safety procedures set by the NHS that we must follow have not yet fully changed. We are constantly reviewing the way we work, and it is untrue that we have not been open throughout the COVID crisis.
Between the 1/1/2022 to 31/5/22 our Surgery has given 25,857 appointments including GP’s, Nurses, Health Care Assistants, Physio, and a range of other services.1033 patients booked appointments and did not attend, resulting in 222 hours wasted hours.
During the pandemic, we had to change the way we work as directed by NHS England for safety reasons. We moved to a telephone triage appointment system. This system allows your consultation to be performed over the telephone resulting in a Face-to-Face appointment if the Clinician felt it necessary to examine you. This met with infection protection guidelines and limited numbers of patients in the Surgery at any one time preventing the spread of COVID and protecting everyone.
As restrictions are lifting, we would like to explain how we currently operate.
Please see below:
- Our telephone lines open at 8am
- Appointments are released at 8am on the day – (between 90 – 120 appointments per day)
- You will be given the option of a telephone or face to face appointment - subject to availability
- Once all appointments are full you will be offered (where available) an extended hours telephone appointment between 6pm and 9pm (some weekend availability at other times)
- Alternatively, you can submit an e-consult – our reception team will provide you with the details
We appreciate it can be frustrating to get through on our telephone lines, however in most cases you will be given an appointment avoiding long waiting times previously around 3 – 4 weeks.
Regrettably, we have a noticed a change in behaviour towards our staff, particularly our reception team. Cases of aggression, verbal threats, physical assaults, and inappropriate language will not be tolerated under any circumstances.
We appreciate that patients feel frustrated on occasions however our staff are working hard to provide a service and we thank you for your continuing support.
The Partners of Moorside Surgery
Dear parent or carer
We are starting to see several children with viral illnesses at the practice. Having an unwell child can be worrying for parents. We have attached 2 resources that give guidance about when to be concerned about a child that is unwell. We hope you find them helpful.
We are experiencing extreme pressures in the practice and want to ensure we can continue to help all our patients as best we can. If you have concerns about your children please can you refer to the information leaflets attached to see if your questions or concerns can be answered by them, before requesting to speak to a GP
Getting tested for coronavirus
If you have symptoms of coronavirus, you can book a test using the online booking system at nhs.uk/coronavirus or by calling 119.
There are a number of testing centres across our area.
GP practices cannot give you a coronavirus test. If you do have symptoms, please do not come to our GP practice in person, you will be putting others at risk.
Stay at home and get in touch with us over the phone or via our website.
Symptoms of coronavirus include; a new persistent cough, a high fever or loss of smell or taste.
We know that there is a high demand for tests, so please only book a test if you have symptoms.
If you have any coronavirus symptoms you must isolate immediately (stay at home) for 10 days (don’t wait for a test or a test result before doing so).
To stop the spread of coronavirus, please continue to wash your hands regularly, use a face covering when social distancing is not possible and try to keep your distance from people you do not live with.
For the latest information about coronavirus, visit nhs.uk/coronavirus
Please be reassured that our GP practice is #StillHereToHelp when you need us.
How to book a coronavirus test
People can book a coronavirus test by going online to the NHS website - www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-a-test-to-check-if-you-have-coronavirus - or by calling 119
You must have an appointment booked before visiting a testing centre.
Bradford and district
You can find information about the location of testing centres, and how to book a test on the Bradford Council website - www.bradford.gov.uk/health/health-advice-and-support/coronavirus-testing-in-bradford-district
You can find information about the location of testing centres, and how to book a test on the North Yorkshire County Council website - www.northyorks.gov.uk/book-coronavirus-covid-19-test
Moorside doctors' surgery in Bradford provides patients in the area with healthcare of the highest quality. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
Please note that for training and monitoring purposes all calls are recorded
Car Parking / Disabled Access
Our new building has ample car parking, please try to avoid parking in the bays reserved for the doctors. There are disabled spaces close to the entrance and the building is fully compliant with all current Disability Discrimination Act legislation.
Our Practice Health Champions
Moorside Surgery has a team of Practice Health Champions. These are volunteers from within the practice population who freely give their time to organise activities and events which are designed to improved the health and wellbeing of patients. The first activity launched is a weekly Coffee and Cake Morning, held in the Health Promotion room (next to reception) every Thursday between 10.00 and 12.00. All patients are invited to drop in for a cup of coffee or tea, a piece of cake and a good chat with the Health Champions and other patients. Other interest groups will be formed in due course and the Health Champions welcome suggestions for group activities.