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Patient Participation Group

Friends of Moorside

Our Patient Participation Group, Friends of Moorside, has been meeting regularly for a number of years. It provides a forum for patients to discuss the practice and the services that we provide with representatives from the practice (sometimes including one of the GPs or Practice Nurses). It is not intended as a platform for individual concerns or complaints (these should be addressed through our standard complaints procedure) but as an opportunity to provide feedback to the practice on how the service might be improved.

The Friends of Moorside were involved in the development of the 2013-14 Patient Questionnaire, the results of which are available here. The results of the survey helped us to plan changes to services. During the current financial year (2016-17) the group worked with the practice to produce its Access Plan for submission to the CCG. This considered all aspects of the provision of access to GPs and other healthcare professionals at the practice and whether such provision needs to be modified in any way.

The Friends help the practice by attending the waiting room and encouraging patients to complete a Friends and Family Test questionnaire. Please be assured that they are there simply to do that and in no way attempt to influence patients in how they complete the Friends and Family Test return. The submissions are intended to be completely anonymous unless some feedback from the practice is specifically required.

Please email friends@moorsidesurgery.co.uk or phone the surgery if you are planning to attend.

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